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FAQ

1. What does LuxHaul sell?

We offer a wide range of quality products including home décor, lighting, building supplies, kitchen utensils, and custom print-on-demand clothing. We’re your go-to for stylish living and practical solutions.


2. Where do you ship?

We ship worldwide! Shipping times and rates vary based on your location and the items in your order.


3. How long will my order take to arrive?

  • Domestic Orders: Usually arrive within 5–10 business days

  • International Orders: May take 10–21 business days, depending on customs and local carriers
    Print-on-demand clothing may have a slightly longer processing time (2–4 business days).


4. Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with a tracking link.


5. How do I return an item?

Please visit our Return Policy for full details. You can start a return by emailing admin@luxhaulcollective.com with your order number and reason.


6. Do you offer refunds?

Yes, we do. If your item arrives damaged, defective, or if you return it within 30 days in unused condition, you're eligible for a refund. Check our Refund Policy for details.


7. What if I receive the wrong or damaged item?

We’re so sorry for the inconvenience! Please email admin@luxhaulcollective.com with a photo of the item and your order number. We’ll fix it right away.


8. Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to make changes. Contact us as soon as possible at admin@luxhaulcollective.com


9. Are your clothing items true to size?

Our print-on-demand clothing is designed to fit standard sizing. However, sizing may vary slightly. Please refer to the size chart on each product page for the best fit.